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For improved business processes and consistent delivery of quality products and services to its customers, the Standards Organisation of Nigeria (SON) has validated First City Monument Bank's (FCMB) ISO 9001: 2015 certification for Quality Management Systems (QMS).

FCMB earned ISO 9001:2015 certification in 2018 for demonstrating excellence in governance, product development and delivery of services that meet customer and regulatory requirements, FCMB said in a statement it sent to Financial Nigeria, today, to announce its recertification.

ISO 9001:2015 is the internationally recognised certification for Quality Management Systems.

Commenting on the recertification, Managing Director of FCMB, Yemisi Edun, said it affirms the Bank's commitment to excellence in all aspects of operations and service delivery.

"It proves that the focused execution of our strategic plan and processes are yielding the desired results. We are committed to making First City Monument Bank a centre of excellence,” she stated.

Edun added that the FCMB remains committed to continuous improvement as it strives to meet the ever-changing needs of its esteemed customers.

The validation of FCMB's ISO 9001:2015 certification by SON, the organisation responsible for accrediting and certifying organisations to ISO standards in Nigeria, indicates that the bank's processes, procedures, and systems follow global standards. It also indicates that FCMB understands customer needs and delivers enhanced products and services that lead to their satisfaction.

ISO 9001:2015-certified corporations are rated high for regular appraisal of the risks and opportunities inherent in their businesses with proactive steps taken to mitigate them. They are also required to optimise opportunities for the benefit of their customers and stakeholders.

“First City Monument Bank, a member of the FCMB Group Plc, has consistently proven its commitment to continuous improvement, professionalism, global best practices, and excellence,” the bank said.

FCMB Group Plc is one of Nigeria's most diversified financial services holding company, comprising ten entities. They include First City Monument Bank Limited, FCMB (UK) Limited, FCMB Microfinance Bank Limited, FCMB Capital Markets Limited, CSL Stockbrokers Limited, FCMB Pensions Limited, FCMB Asset Management Limited, FCMB Trustees Limited and Credit Direct Limited.